1. About This Policy
02info.com is an independent information and guidance website covering UK mobile contracts, SIM only deals, pay monthly phone options, switching and upgrades. We are not a mobile network operator and we do not manage customer network accounts.
This website has no sign-up, account area, contact form or online ordering. The only ways to contact us are the telephone number and email address published on this site.
Last updated: 26 August 2026
2. Information We Collect
Because this website does not have a contact form or account system, we do not collect personal details through the website itself.
Information may be provided voluntarily by you when you contact us:
- Your name, if you choose to give it
- Your telephone number, which may be visible to us when you call
- Your email address, if you email us
- The details of the question or enquiry you raise with us
In addition, our web hosting provider may automatically record standard technical information such as IP address, browser type and the pages requested. This is part of normal server operation and is used for security and reliability.
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and provide general guidance
- Explain mobile contract, SIM only, pay monthly, switching and upgrade options
- Maintain a record of the conversation where that is necessary to help you
- Keep the website secure and working correctly
- Meet our legal and regulatory obligations
We do not sell your personal information under any circumstances.
4. Sharing Your Data
We do not share your personal information with third parties for marketing purposes.
Your information may only be shared where:
- We are required to do so by law or by a regulatory authority
- It is necessary for service providers who operate this website on our behalf, such as hosting or security providers
We do not pass your details to mobile network providers or resellers on your behalf. If you decide to take out a mobile plan, you deal with the provider you choose directly.
5. Data Security
We use reasonable technical and organisational measures to protect information against unauthorised access, loss or misuse, and we limit access to information to those who need it in order to respond to your enquiry.
Please note that no method of transmission over the internet or telephone network is completely secure, so we cannot guarantee absolute security.
6. Cookies and Browser Storage
This website does not set advertising cookies, and it does not currently use analytics or third-party tracking services.
The homepage uses a small amount of browser session storage to remember that the welcome message has already been shown to you during your visit. That value stays in your own browser, is not shared with us or anyone else, and is cleared when you close the browser session. You can clear it at any time through your browser settings.
If analytics or advertising tools are added in the future, this section will be updated to describe them before they are used.
7. Your Rights Under UK GDPR
Under UK data protection law you have the right to:
- Ask what personal data we hold about you and request a copy
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your personal data
- Object to, or ask us to restrict, our processing of your data
- Withdraw consent at any time where we rely on consent
To exercise any of these rights, email Support@02info.com or call 08081751934.
If you are not satisfied with our response, you can raise a complaint with the UK Information Commissioner's Office (ICO).
8. Data Retention
We keep enquiry information only for as long as it is needed to answer your question or to meet a legal obligation, and then delete it. You can ask us to delete your details sooner using the contact options above.
9. Third-Party Links
This website may link to external websites, including those of mobile network providers. We are not responsible for the content or privacy practices of those sites, and we recommend reading their own privacy policies.
10. Children's Privacy
This website is intended for adults making decisions about mobile plans. We do not knowingly collect personal information from children.
11. Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be published on this page with a revised date.
12. Contact
For any questions about this Privacy Policy, please contact us:
Email: Support@02info.com
Phone: 08081751934